:root{--ink:#172237;--muted:#687489;--line:#e4e8ef;--surface:#fff;--canvas:#f4f6f9;--navy:#0b1c38;--blue:#2563eb;--blue-soft:#eaf1ff;--red:#c13745;--red-soft:#fff0f1;--amber:#a96804;--amber-soft:#fff7e5;--green:#167257;--radius:16px;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--canvas)}*{box-sizing:border-box}body{margin:0;min-height:100vh;background:var(--canvas)}button,input,select,textarea{font:inherit}.app-shell{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}.sidebar{position:sticky;top:0;height:100vh;background:var(--navy);color:#fff;padding:24px 18px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:12px;margin:0 6px 36px}.brand strong,.brand small{display:block}.brand small{opacity:.66;margin-top:2px}.brand-mark{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:linear-gradient(145deg,#3b82f6,#1d4ed8);color:#fff;font-weight:800;box-shadow:0 8px 20px #07142a}.nav-link{width:100%;border:0;background:transparent;color:#b7c1d0;text-align:left;padding:12px 14px;border-radius:10px;cursor:pointer;margin-bottom:6px}.nav-link:hover,.nav-link.active{background:#ffffff16;color:#fff}.sidebar-bottom{margin-top:auto;display:grid;gap:10px;color:#aebbd0;font-size:13px}.quiet{background:transparent;border:1px solid #ffffff2c;color:#fff;border-radius:9px;padding:9px;cursor:pointer}.workspace{padding:30px clamp(20px,4vw,58px) 60px;min-width:0}.topbar{display:flex;justify-content:space-between;gap:24px;align-items:center;margin-bottom:26px}.topbar h1{margin:3px 0 0;font-size:clamp(25px,3vw,34px);letter-spacing:-.04em}.eyebrow{text-transform:uppercase;letter-spacing:.1em;font-size:11px;font-weight:800;color:var(--blue);margin:0}.source-state{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--muted);background:#fff;border:1px solid var(--line);border-radius:999px;padding:9px 13px}.status-dot{width:8px;height:8px;border-radius:50%;background:var(--amber)}.metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:18px}.metrics article{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;box-shadow:0 4px 14px #16243b0a}.metrics span{display:block;color:var(--muted);font-size:13px}.metrics strong{display:block;font-size:30px;margin-top:6px}.metrics .urgent{background:linear-gradient(145deg,#fff,#fff4f4);border-color:#f3d7da}.metrics .urgent strong{color:var(--red)}.toolbar{display:flex;gap:12px;margin:0 0 16px}.toolbar .search{flex:1}.toolbar input,.toolbar select,.detail-header select,.note-form textarea{width:100%;background:#fff;border:1px solid var(--line);border-radius:11px;padding:11px 13px;color:var(--ink);outline:none}.toolbar input:focus,.toolbar select:focus,.detail-header select:focus,.note-form textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-soft)}.ticket-layout{display:grid;grid-template-columns:minmax(290px,36%) minmax(0,1fr);gap:16px;align-items:start}.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 6px 24px #1722370a;overflow:hidden}.panel-heading{padding:17px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.panel-heading h2{font-size:16px;margin:0}.count-pill{background:var(--blue-soft);color:var(--blue);font-size:12px;font-weight:700;padding:4px 8px;border-radius:999px}.ticket-list{max-height:68vh;overflow:auto}.ticket-row{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:#fff;padding:16px 18px;cursor:pointer}.ticket-row:hover,.ticket-row.selected{background:#f7f9fd}.ticket-row.selected{box-shadow:inset 3px 0 var(--blue)}.ticket-row-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.phone{display:block;font-weight:700;font-size:15px}.ticket-meta{display:block;margin-top:6px;color:var(--muted);font-size:12px;line-height:1.45}.priority{font-size:10px;letter-spacing:.04em;padding:4px 7px;border-radius:999px}.priority.normal{color:var(--green);background:#eaf8f3}.priority.wiederholt{color:var(--amber);background:var(--amber-soft)}.priority.dringend{color:var(--red);background:var(--red-soft)}.ticket-detail{min-height:460px;padding:22px}.empty-state{min-height:410px;display:grid;place-content:center;text-align:center;color:var(--muted)}.empty-state h2{color:var(--ink);margin:14px 0 4px}.empty-icon{margin:auto;width:48px;height:48px;display:grid;place-items:center;border-radius:50%;background:var(--blue-soft);color:var(--blue);font-size:20px}.detail-header{display:flex;justify-content:space-between;gap:20px;align-items:center}.detail-header h2{margin:5px 0;font-size:24px}.detail-header select{width:auto;min-width:170px}.priority-banner{display:flex;gap:10px;align-items:baseline;padding:12px 14px;border-radius:11px;margin:18px 0 24px;font-size:13px}.priority-banner.normal{background:#eaf8f3;color:var(--green)}.priority-banner.wiederholt{background:var(--amber-soft);color:var(--amber)}.priority-banner.dringend{background:var(--red-soft);color:var(--red)}.ticket-detail h3{font-size:14px;margin:22px 0 12px}.timeline{display:grid;gap:12px}.call-card{border:1px solid var(--line);border-radius:13px;padding:15px}.call-head{display:flex;justify-content:space-between;gap:10px}.call-head time{font-size:12px;color:var(--muted)}.transcript{margin:14px 0;background:#f7f8fb;border-radius:10px;padding:12px}.label{font-size:10px;text-transform:uppercase;letter-spacing:.08em;font-weight:800;color:var(--muted)}.transcript p{margin:6px 0 0;line-height:1.55;font-size:14px}.audio-wrap audio{width:100%;height:42px}.audio-state{font-size:12px;margin:8px 0;color:var(--muted)}.audio-state.ready{color:var(--green)}.audio-state.error,.error-message{color:var(--red)}.notes{display:grid;gap:8px}.notes article{background:#f7f8fb;border-radius:10px;padding:12px}.notes p{margin:0 0 5px;white-space:pre-wrap}.notes small{color:var(--muted)}.note-form{display:grid;gap:10px;margin-top:12px}.note-form textarea{min-height:80px;resize:vertical}.primary{border:0;border-radius:10px;background:var(--blue);color:#fff;padding:11px 15px;font-weight:700;cursor:pointer}.primary:disabled{opacity:.6}.note-form .primary{justify-self:end}.empty{color:var(--muted);padding:18px}.error-list article{padding:16px 18px;border-bottom:1px solid var(--line)}.error-list p{margin:6px 0}.error-list small{color:var(--muted)}.toast{position:fixed;right:22px;bottom:22px;background:var(--navy);color:#fff;border-radius:10px;padding:12px 16px;box-shadow:0 10px 30px #0003}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.login-shell{display:grid;place-items:center;padding:20px;background:radial-gradient(circle at top right,#dbe8ff,transparent 38%),var(--canvas)}.login-card{width:min(100%,410px);padding:34px;background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:0 24px 70px #1722371f}.login-card .brand-mark{margin-bottom:24px}.login-card h1{margin:5px 0 8px;font-size:31px}.muted{color:var(--muted)}.login-card form{display:grid;gap:16px;margin-top:26px}.login-card label{display:grid;gap:7px;font-size:13px;font-weight:700}.login-card input{border:1px solid var(--line);border-radius:10px;padding:12px}.fatal-error{margin:10vh auto;padding:20px;max-width:600px;color:var(--red)}
@media(max-width:780px){.app-shell{display:block}.sidebar{position:relative;height:auto;padding:14px 16px;display:grid;grid-template-columns:1fr auto;align-items:center}.brand{margin:0}.sidebar nav{display:flex;grid-column:1/-1;grid-row:2;gap:6px;margin-top:12px}.nav-link{width:auto;margin:0;padding:8px 11px}.sidebar-bottom{margin:0;justify-items:end}.sidebar-bottom #user-badge{display:none}.workspace{padding:20px 14px 44px}.topbar{align-items:flex-start}.source-state{max-width:180px;border-radius:12px}.metrics{gap:8px}.metrics article{padding:14px}.metrics strong{font-size:24px}.toolbar{display:grid;grid-template-columns:1fr}.ticket-layout{grid-template-columns:1fr}.ticket-list{max-height:340px}.ticket-detail{padding:16px}.detail-header{align-items:flex-start;flex-direction:column}.detail-header select{width:100%}.call-head{display:grid}.toast{left:14px;right:14px;bottom:14px}.login-card{padding:26px}}
@media(max-width:440px){.source-state{display:none}.metrics span{font-size:11px}.metrics strong{font-size:22px}.ticket-row{padding:14px}.workspace{padding-inline:10px}}